RETURN & EXCHANGE POLICY

RETURNS

MsUzo Returns Policy

Buy with confidence thanks to our 100% Satisfaction Guarantee*

Our aim is to make sure you are happy with your purchase from House of Prints. As part of our commitment to delivering first class customer service our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.

Merchandise purchased can be returned for an exchange within 14 days.

To be eligible for a refund/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase sent to sales@msuzo.co.uk

Please do not send your purchase back to the manufacturer.

There are certain situations where partial refunds are granted (if applicable):
- where an item is not in its original condition, is damaged or missing parts for reasons not due to our error
- where an item is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account.
• Then contact us at sales@msuzo.co.uk as it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us on 07466 333556

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@msuzo.co.uk and send your item to:6 Stan Jolly Walk, Manchester, M11 2HS

Shipping
To return your product, you should mail your product, you will be responsible for paying for your own shipping costs for returning your item. These shipping costs are non-refundable.

International returns are at our discretion, so please make sure you have an email confirming we have agreed for you to return items before return in any item.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.



*Terms & Conditions:
We strongly recommend that you obtain a postage receipt with your tracking number. We are only responsible for your parcel once it has been received by us. Items lost in transit will not be treated as returned and cannot be exchanged or refunded.

Excludes e-gift cards, samples and gift with purchase. Used is defined as any variation from its original condition including opened or outer seal broken. Customers exchanging goods can choose from our full selection including gift cards. Exchanges for a product of lesser value will have the remainder refunded on to a gift card. Our satisfaction guarantee does not extend to a previous exchange if it is not in its original condition. Please note that original delivery charges are not refunded.